Effective Date: September 28, 2025

At Spiked (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, wholesale platform, and communications. By using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

A. Information You Provide to Us Directly

• Business information, including your business name, license number, and contact details.
• Billing and payment information such as credit card or banking details.
• Account credentials for online platforms, including usernames and passwords.
• Communication information when you contact us via email, phone, or other channels.

B. Information Collected Automatically

• IP addresses, browser type, device information, operating system, and website usage data.
• Cookies, pixels, and other tracking technologies to monitor activity on our website and optimize performance.

C. Information from Third Parties

• Verification data from license authorities or other regulatory entities.
• Marketing data or insights from partners and service providers.

2. How We Use Your Information

We use the collected information for purposes including, but not limited to:

• Order Fulfillment: Process and manage wholesale orders, shipments, and account management.
• Communication: Respond to inquiries, provide updates, and send information about products, services, or legal requirements.
• Compliance and Legal Obligations: Verify licenses, comply with federal, state, and local cannabis laws, and cooperate with law enforcement or regulatory agencies.
• Marketing and Promotions: Send promotional materials and special offers, subject to your consent where required.
• Website and Service Improvement: Analyze website traffic, trends, and user behavior to enhance our services.
• Security and Fraud Prevention: Detect, prevent, and respond to fraud, unauthorized transactions, or illegal activity.

3. Legal Basis for Processing (where applicable)

Depending on your location, our legal basis for processing personal information may include:

• Performance of a contract (processing wholesale orders).
• Compliance with legal obligations (cannabis licensing and regulatory requirements).
• Legitimate business interests (improving services, ensuring security).
• Consent (marketing communications and cookies).

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share information in the following cases:

• Service Providers: Third parties who perform services on our behalf, such as payment processors, shipping carriers, IT providers, or marketing platforms.
• Legal Compliance: When required by law, regulation, or legal process, or to protect our rights or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Professional Advisors: Auditors, accountants, attorneys, or consultants for business purposes.

5. Cookies, Tracking, and Analytics

We use cookies and similar technologies to enhance your experience and monitor activity:

• Necessary Cookies: Required for basic website functionality.
• Performance Cookies: Collect anonymous usage statistics to improve our services.
• Advertising and Marketing Cookies: May be used to tailor marketing campaigns or measure effectiveness.

You can manage or disable cookies through your browser settings; however, some features may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No system can guarantee complete security, and we cannot ensure the absolute security of your information.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

8. International Transfers

If you access our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from your jurisdiction. By using our services, you consent to such transfers.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access and Correction: Request access to or correction of your information.
• Deletion: Request deletion of personal data, subject to legal or contractual restrictions.
• Opt-Out: Unsubscribe from marketing communications.
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Complaints: Lodge complaints with regulatory authorities if you believe your rights are violated.

To exercise these rights, please contact us using the information below.

10. Children’s Privacy

Our services are intended for businesses and adults over 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from anyone under 21, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies when visiting their sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or wish to exercise your rights, please contact us:

Spiked
Address
admin@smokespiked.com

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